GENERAL TERMS AND CONDITIONS
Excerpts from these Terms, which include the pronouns “we”, “ours”, “us” or “Company”, are related to the respective company you conclude an agreement with it, as indicated in paragraph above.
3. CHANGES TO THE TERMS
3.1. The Company has the right to edit, modify, update each of the Terms for certain reasons, such as commercial or legal (corresponding to new laws or regulations), as well as changes may be done for reasons related to customer service. Updated Terms and Changes, as well as their entry dates, can be found on the Website. We inform the player of all changes, amendments and additions by posting an updated version of the Terms on the Website. The player is responsible for reviewing the current Terms. The company recommends that the player to periodically check the Terms on the Website for updates. The Company has the right, without first notifying the player, at any time, to make any changes to the Website, including the service provision, software. Also, in full compliance with current legislation, the Company has the right to change the requirements that must be met in order to access and use the services.
3.2. If you do not agree with the updates or changes, you have the right to terminate the use of the Website and / or close your account, subject to article 12 of the current Terms. If you use any of the sections of the Website after the updated Terms have entered into force, we automatically consider this as the fact that you agree and accept the updated Terms, including, in order to avoid doubts, all additions, replacements, deletions or other changes to the identifying information that relate to the Company referred to in article 2.1 of these Terms, whether or not you have received relevant notices and have read the Terms that have been updated.
4. LEGAL REQUIREMENTS
4.1. Under no circumstances shall persons, under the majority age, participate in gambling in accordance with the laws of a particular jurisdiction (“Permissible Age”) or persons under the age of 18 have the right to use the services of the Website. If the Website is used by a person, who is under the Permissible Age, this is a violation of the Terms. The Company has the right to request documents confirming your age at any stage in order to make sure that the services of the Website are not used by persons who have not reached the Permissible Age. The Company reserves the right to suspend your account or refuse to use the service if you have not provided evidence of your majority or the Company has suspicions that the service is used by a person who has not reached the Permissible Age.
4.2. In some jurisdictions, online gambling is illegal. You acknowledge and accept that the Company does not provide you with legal advice and guarantees regarding whether it is legal for you to use the services of the Website. The Company does not affirms that the services provided by the Website comply with the legal standards adopted in your jurisdiction. The use of the services provided by the Website is at your discretion and decision, whereas, you assume the risk of responsibility when decide whether it is legal to use the services of the Website in accordance with applicable laws of your jurisdiction.
4.3. The Company does not intend to provide you with services that contradict the applicable laws of your jurisdiction. You agree, acknowledge and guarantee that the use of all services on the Website complies with all the rules, applicable laws and regulations. The Company is not responsible for any unauthorized and illegal use of the services provided by the Website.
4.4. The company is prohibited from opening accounts and / or depositing any money to users who are located, live or are citizens of Turkey, Portugal, Spain, Italy, France, Hungary, Germany, the United States of America, Georgia. The company reserves the right to change the list of jurisdictions without prior notice. You agree that you will not open an account or attempt to use your account if you are in one of the abovementioned jurisdictions or are a citizen of one of these countries. Otherwise, we will be forced to block your account. The company has the right to unilaterally decide on the payment of deposits, as well as balances or other funds from blocked accounts.
4.5. You are the person responsible for paying all fees and taxes that apply in connection with any winnings that you got as a result of using the Website. If the winnings are subject to tax by your local tax agencies, legislative or other authorities, it is you, who are responsible for reporting your winnings and / or losses to the appropriate bodies.
5. OPENING AN ACCOUNT
5.1. In order to use the services of the Website, you must open an account ("Your Account") by indicating your email address and choosing a password that will be used to log into the system in the future, as well as provide personal information, including your name, date of birth and phone number.
5.2. Your name upon registration must correspond to your true and correctly indicated name. To confirm the information provided, the Company has the right, at any time, to request a document proving your identity (including, but not only, a copy of your passport / ID card / or any payment card used by you). If you do not provide or cannot provide us with such information, we have the right to suspend your account until you provide us with this information and / or permanently close your account if it is not submitted.
5.3. You acknowledge that when registering on the Website, you have provided accurate, complete and reliable information about yourself, and in case of any changes, you will make appropriate corrections to this information. Failure to do so, may result in restrictions, nonfulfillment of transactions (bonuses, winnings) and / or closure of your account.
5.4. In case of any questions or if you face any problems during registration, you can contact the support team.
5.5. You can open only one account on the Website. Only one account is allowed per player, home ownership, mailing or IP address, computer or other device. All other accounts opened by you on the Website will be considered as a “Duplicate Account”. If the opening of the Duplicate Account is caused by the loss of access to the first account, or for any other good reason, it is mandatory to notify the Company of opening the Duplicate Account and also to obtain permission to open the Duplicate Account from the administration of the Company before opening it. In all other cases, the Company has the right to immediately close any Duplicate Accounts and:
5.5.1. All operations made from the Duplicate Account will be invalidated;
5.5.2. Any payback, winnings or bonuses that you got or collected during the use of the active Duplicate Account will be lost by you and may be requested by us, and upon request, you will need to return us money that were withdrawn from the Duplicate Account.
5.5.3. The Company is not obligated to reimburse any funds that may be on the bonus or real balance of the Duplicate Account and reserves the right to unilaterally decide on the return of any lost funds that were used to place bets from the Duplicate Account.
5.5.4 The Company does not accept requests for the return of the lost funds and initial deposits from Duplicate Accounts if the Duplicate Account was opened intentionally with the purpose of receiving bonuses and other promotional offers from the casino, as well as in case of opening Duplicate Accounts for the sole purpose of returning initial deposits to Duplicate Accounts that will be regarded as an attempt to intentionally abuse. If the Company, at its discretion, determines that Duplicate Accounts were created intentionally, solely for the purpose of abuse of these terms and conditions, the initial deposits will not be returned to the player.
5.5.5 Gaming with active bonuses is restricted in the next slots: 15 Golden Eggs (Booongo), Age of Dragons (Kalamba), Alchemy Book (Lucky Streak), Angels & Demons (Sagaming), Atlantis Thunder (Kalamba), Aztec Temple (Platipus), Bangkok Dreams (Kalamba), Big Bad Wolf (Quickspin), Bikers Gang (Spinomenal), Black Horse Deluxe (Wazdan), Buffalo Rising Megaways (Blueprint Gaming), Burning Diamonds (Kalamba), Butterfly Lovers (Wazdan), Cazino Cosmos (YGGDRASIL), Cheung Po Tsai (Sagaming), Chicago (Belatra), Crystal Crush (Playson), Cupids Strike (Spinomenal), Dancing Wins (Reel Time Gaming), DemiGods2 15 (Spinomenal), Desert Gem (Kalamba), Diamond Crush (Sagaming), Diamond Mine Extra Gold All Action (Blueprint Gaming), Dino Odyssey (Kalamba), Divine Dreams (Quickspin), Double Dragons (YGGDRASIL), Dragons Lucky 8 (Wazdan), Dwarfs Gone Wild (Quickspin), Egyptian Adventure (Spinomenal), Egyptian Dreams Deluxe (Habanero), End of the World Quest (Lucky Streak), Fantasy Goddess (Sagaming), Fear The Zombies (Fugaso), Fire Eagle (Kalamba), Football (EvoPlay), Four Seasons (BetSoft), Fruit Poppers (Sagaming), Fruits of Neon (Fugaso), Gifts of Ostara (Iron Dog Studio), Gladiator of Rome (1x2 Gaming), Goldilocks (Quickspin), Hawaiian Pokie (Lucky Streak), Hidden Valley HD (Quickspin), Joker 3600 (Kalamba), Joker Lanterns (Kalamba), Joker Supreme (Kalamba), Journey of the Gods (Blueprint Gaming), KD: Sushi Mania (No Limit City), Knockout Football (Habanero), Legend of the Nile (BetSoft), Legend of the Nile (BetSoft), Licky Luck (Mobilots), London Hunter (Habanero), Magic Destiny (Fugaso), Mammoth Chase (Kalamba), Marmaids Galore (Kalamba), Monkey God (Kalamba), More Gold Diggin (BetSoft), North South Lions (Sagaming), Olympia (Fugaso), Paint (Iron Dog Studio), Pharaohs of the nile (Mobilots), Piggy Detective (Lucky Streak), Pinocchio (BetSoft), Power of Asia (Fugaso), Ra to Riches (Mobilots), Relic Hunters and the Book of Faith (Wazdan), Rolling Roger (Habanero), Ruby Hunter (Kalamba), Santa's Village (Habanero), Sheriff's Justice (Lucky Streak), Smiley Veggies (Mobilots), Smoking Dogs (Fugaso), Solar Queen (Playson), Solar Temples (Playson), Spinfinity Man (BetSoft), Spinfinity Man (BetSoft), Sugar & Ice (Mobilots), Sugar Pop (BetSoft), Sugar Pop (BetSoft), Sunny Fruits: Hold and Win (Playson), Sweet Success Megaways (Blueprint Gaming), Thor: Hammer Time (No Limit City), Three Star God (Sagaming), Tiger Heart (Gameart), Tiger Stone (Booongo), Titan Thunder: Wrath of Hades (Quickspin), Tomb of Nefertiti (No Limit City), Vikings Glory (Spinomenal), Vikings go Berzerk (YGGDRASIL), Wild Mine (Kalamba)
6. CONFIRMATION OF YOUR PERSONALITY; MONEY LAUNDERING PROTECTION REQUIREMENTS
6.1. Taking into account the rights to use the services given to you, you guarantee, confirm, undertake and agree that:
6.1.1. Your age is at least 18 years or has reached the age of majority, which is legally permitted to participate in gambling in accordance with the laws of your jurisdiction.
6.1.2. You are the full owner of the funds in your account. All information that you provided to the Company during the registration and / or afterwards, including any transaction that requires a deposit of funds, is true, relevant and accurate and fully corresponds to the name (s) on the credit / debit payment card (s) or other current accounts that will be used to deposit or receive funds to / from your account.
6.1.3. You are fully aware that there is a risk of loss of funds in the process of using the services on the Website and you are fully responsible for any losses associated with the use of the services of the Website. You agree that you use the services solely at your own choice, decision and at your own risk. You do not have the right to make any claims against the Company regarding your losses and / or failure.
6.1.4. You fully understand the general methods, rules and procedures for the provision of services and games on the Internet. You understand that you are responsible for ensuring the correctness of these bets and games. You agree not to commit any actions that could harm the reputation of the Company.
6.2. By agreeing to the Terms, you give us the right to periodically conduct any checks (at our discretion), or which will be required by third parties (including, regulatory authorities) to confirm your identity and contact information ("Verification").
6.3. During verification, we may limit your ability to withdraw funds from your account.
6.4. If any information provided is false, inaccurate, misleading and / or otherwise incomplete, or if the information provided does not coincide with that indicated in your passport data, then you violate the terms of the contract and we have the right to close your account immediately and / or refuse you to use the services of the Website, in addition to any other actions at our discretion.
6.5. If we are unable to confirm that you have reached the Permissible Age, we have the right to suspend your account. If, at the time of your participation in operations on the Website related to gambling, your age was less than Permissible, then:
6.5.1. Your account will be closed;
6.5.2. All transactions made during this time become invalid, and the relevant funds deposited by you into the account will be returned;
6.5.3. Any bets made by you during this time will be canceled and returned;
6.5.4. Any winnings that you have collected during the period when your age was less than the Permissible, will be lost by you, and upon request, you will need to return to us all the funds that were withdrawn from your account.
7. USER NAME, PASSWORD AND SECURITY
7.1. After opening an account, you should not disclose / inform anyone (intentionally or accidentally) your username and password. If you have lost or forgotten your account information, you can restore the password by clicking on the "Forgot password" button at the link located below the login window.
7.2. You are fully responsible for the security of your password and any actions and transactions performed on your account. You are also responsible for all losses in your account incurred by you through the actions of third parties.
7.3. You agree that you must immediately notify the Company of any case of unauthorized access to your account and / or any security breach. You agree, upon request, to provide the Company with evidence of such unauthorized access. The Company is not under any circumstances liable for any damage incurred by you as a result of incorrect use of your username and password by another person or for unauthorized access to your Account, regardless of whether they were authorized by you or without your knowledge.
8. DEPOSITS, DEPOSIT OPENING AND CASHOUT
8.1. If you want to participate in gambling on the Website, you must deposit certain funds to your account.
8.2. You acknowledge and agree that:
8.2.1. The source of the funds that you deposit into your account does not have a criminal and / or illegal and / or unauthorized source;
8.2.2. You agree not to refuse from previous transactions / or to deny or cancel any payments made by you that may cause a third party to return the payment in order to avoid any legal liability.
8.3. The company does not accept funds from third parties, i.e. friends, relatives, partners and / or spouses. You need to deposit funds to your account only from the account / system and / or payment cards that are registered on your name. If, during the security check, we found a violation of this condition, then all winnings will be confiscated and returned.
8.4. If a bank transfer is requested for a refund to the rightful owner, then all bank charges / fees will be borne by the recipient.
8.5. If you want to deposit to your account using the paid SMS service, then you have the right to use only one phone number. You need to indicate this phone number in your profile. Only half of the amount added will be deposited to your account. The company does not allow users to take any form of loans from a mobile network operator, even if the operator offers this service. If the account balance is negative, you are not allowed to make SMS deposits with the help of such SMS loans. If you violate this rule, you will be added to the black list, and your account will be blocked without the possibility of cashout.
8.6. We do not accept cash sent to us. We have the right to use thirdparty electronic payment processing organizations and / or financial institutions to process both your payments and payout to you. Unless the terms and conditions of such thirdparty electronic payment processing organizations and / or financial institutions contradict the regulations of these Terms, you agree to be bound by such terms.
8.7. You undertake not to refuse the previously conducted transactions, not to annul them in any other way, not to cancel any operations on deposit to your account, and in any of such cases, you undertake to return and compensate us with such unallocated funds, including any expenses, incurred by us in the process of collecting your contributions.
8.8. In the case of suspicious or fraudulent cash deposits, including the use of stolen credit cards and / or any other fraudulent activity (including any refunds or cancellations), including depositing funds for the purpose of exchange between payment systems, the Company reserves the right to block your account, cancel any payments made and collect any winnings. We have the right to inform the relevant authorities and / or organizations (including credit information agencies) of any payment fraud or other illegal activities. We reserve the right to hire collection agencies for refunds. Under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not credit card theft has been reported.
8.9. We can at any time set off any positive balance of your account in favor of any amount that you must pay to the Company, including (without limitation) cases of repeated bidding or betting in accordance with article 5.5., article 10 ("Conspiracy, misleading actions, fraud and criminal activity") or article 16 (“Errors and omissions ").
8.10. You acknowledge and agree that your account is not a bank account, and therefore, it does not have any insurance, guarantees, deposit or other protection tools from deposit insurance or bank insurance systems, as well as any similar insurance systems. No interest is accrued on funds deposited to your account.
8.11. Terms and conditions for 1Click service. You agree to pay all services and / or goods or other additional services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to, all kinds of taxes, duties, etc. You are fully responsible for the timely payment of all invoices. The payment service provider only provides the payment in the amount indicated by the Website and is not responsible for the payment by the Website user of the aforementioned additional amounts. After clicking the "Payment" button, it is considered that the payment has been processed and it has been irrevocably executed. By clicking the "Payment" button, you agree that you will not be able to withdraw the payment or request its withdrawal. By placing an order on the Website, you acknowledge and indicate that you are not violating the laws of any state. Additionally, by accepting the provisions of these Rules (and / or the Terms and Conditions), you, as the owner of the payment card, confirm that you have the right to use the goods and / or services offered on the Website. If you use the services of a Website offering such specific services as a gambling service, you provide legally binding confirmation that you have reached or have already exceeded the legal age of majority, which is legally permitted in your jurisdiction in order to use the services provided by the Website. Starting to use the services of the Website, you assume legal responsibility for compliance with the laws of any country where this service is used, and confirm that the payment service provider does not bear any responsibility for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any of your payments is carried out by the payment service provider, and there is no legal right to return services and / or goods that have already been purchased or other payment cancellation options. If you want to refuse to use the service for the next purchase of the service and / or goods, you can refuse the service using the Personal Account on the Website. The payment service provider is not responsible for the refusal / inability to process data associated with your payment card, or for a refusal related to nonreceipt of permission from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and / or goods offered to you or purchased by you on the Website using your payment card. Paying for any services and / or products of the Website, you are, first of all, obliged to comply with the rules for using the Website. Please note, that only you, as the owner of the payment card, are responsible for the timely payment of any service and / or goods ordered by you through the Website and for all additional costs / commissions related to this payment. The payment service provider is only a payment executor of the amount indicated by the Website and is not responsible for any pricing, total prices and / or total amounts. In the event of a situation related to your disagreement with the above conditions and / or other reasons, we ask you to timely refuse to make the payment and, if necessary, contact the administrator / support service of the Website directly.
8.12. By agreeing to recurring payments, the user allows triumphcasino.com to automatically write off transactions from the user's card in the selected periods and in the selected size within the proposed options. The user agrees that the payment card indicated by him for using recurring payments in favor of triumphcasino.com is and will be tied to the account that the user owns. The user agrees to independently provide the necessary balance on the payment card (debit or credit) for making recurring payments. The user can cancel the option of recurring payments. In this case, the user must contact triumphcasino.com supportat least 5 working days before the next recurring payment date. If the user declares the cancellation of the specified option less than 5 days before the date of the next recurring payment, the cancellation of the option will apply only to subsequent payments, but not to the nearest one.
8.13. You can at any time submit a request to withdraw money from your account, provided that:
8.13.1. All payments transferred to your account have been checked for the absence of unacceptable actions, and not a single payment has been annulled or otherwise canceled;
8.13.2. Any verification actions referred to in Article 6, have been properly carried out;
8.14. When filling out an application for cashout, the following points must be taken into account:
8.14.1. The information on your Profile page must be completely filled out and contain at least one confirmed phone number;
8.14.2. Cashout should be implemented in the same way that was previously used to deposit them to your account;
After this article (as a continuation of the prescribed 8.14. when filling out an application for cashout, considers the following)
When creating a request for payment, you must have at least one successful deposit in the last 30 days. If during this period you have never deposited to your account, or started the game with a welcome no deposit bonus, before creating an application you need to make a deposit and also fulfill the condition on the amount of bets. The minimum required bet amount in games is three times the deposit amount.
8.14.3. In accordance with the rules of MasterCard, we will not be able to refund money to your MasterCard credit card. Thus, deposits made with a MasterCard credit card will be returned using alternative payment methods.
8.14.4. If the requested amount exceeds one thousand US dollars (USD 1.000) or more (as well as in any other cases requiring such verification), we need to carry out the identification procedure, which is carried out by sending us a copy or digital photo of your document (photo page), an identity card, such as a passport or ID card, utility bills to confirm your address (an invoice for payment of mobile services will not be accepted). If you deposited to your account with a plastic card, you must also send copies of the front and back sides of this card. The first six and the last four digits of the card should be visible in the card number (if you have an embossed card number, note that the same numbers are closed on the back of the card as on the front), CVV2 code must be painted over.
8.14.5. When creating a request for payment on the player’s account, there should be no unfinished bonus games (free spins). To cashout, you must finish or cancel the active bonus rounds.
8.14.6. The maximum payout per month is $ 10,000, with the exception of some cases agreed with the administration;
—The cashout is carried out according to the limits on payment, taking into account the status of the player on the site.
The daily limit for cashout is: 2’000 USD (EUR)
The weekly limit for cashout is: 3’000 USD (EUR)
The monthly limit for cashout is: 10’000 USD (EUR)
8.14.7. The customer can have at most one withdrawal request at once. We process withdrawal requests in the order received.
8.14.8. Limits are fixed in currencies US dollar and EUR
8.14.9 The following limits apply to the cashout of no deposit bonuses got in the activity of “TOP100 TRIUMPH CASINO”:
Not more than 1’000 USD (EUR)
The difference between the above amounts and the amount on the balance will be debited from the account.
8.15. We have the right to withhold a commission, in the amount of our expenses (20% of the withdrawn amount), for the cashout that were not used in the game. The minimum required bet amount in games from the Live Dealers, Video Poker, Tables and Others sections is three times the deposit amount.
8.16. In case the cashout exceeds 1,000 euros, the Company reserves the right to additional verification of gaming transactions for a period not exceeding 48 hours.
8.17. Payouts of large amounts on Skrill and Neteller are discussed individually.
8.18.When making a withdrawal request to Bitcoin, client must use solely his own BTC addresses and make sure that there are no errors in the entered BTC address. The Company will not be liable for typos made in the BTC address and for payments to any thirdparty BTC addresses.
8.19. The Company has the right to authorize the payment system operator to make decisions, receive and / or pay funds on behalf of the Company. Please also note that the general rules for using the electronic voucher system (Evoucher) apply to the Epro system (v2.2) with the permission of EMP Corp, which is a provider of payment services of the Company in some countries:
9. GAME RULES AND WEIGERING ON THE SITE
9.1. You are responsible for the accuracy of information about any transaction you make before confirming your bet during the game.
9.2. The history of your transactions can be obtained by clicking on the "Cashier" link on the Website.
9.3. We reserve the right at any time to partially or completely (at our discretion) refuse to conduct any transaction requested by you through the Website if you violate the Terms. No transaction is deemed accepted until you receive confirmation from us. If you have not received confirmation that your transaction has been accepted, you need to contact support service.
9.4. You can cancel the bet at any time by sending a request to the support service.
9.5. During the game in the Casino, the Player can have only one active tab from the account. If the game is detected on the account from several tabs at the same time, all winnings received by the Player during this period will be canceled, and the account may be blocked.
9.6. The official site time is UTC + 3.00. All promotions and special offers work in accordance with the specified time.
10. CONSPIRACY, MISLEADING ACTIONS, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not permitted and constitute a material violation of the Terms:
10.1.1. Providing information to third parties;
10.1.2. The use of illegal actions (known as fraud), including the use of malware, errors in our software, the use of automated players (also known as “bots”);
10.1.3. Commission of fraudulent activities in your interests, including the use of stolen, cloned or otherwise illegally obtained credit or debit card data when depositing to your account;
10.1.4. Participation in any criminal activity, including money laundering and any other activity with criminal consequences;
10.1.5. Entering into or attempting to conspire, and / or intention to directly or indirectly participate in any scheme of conspiracy with another player while playing on the Website.
10.2. We reserve the right to suspend, withdraw or cancel any payments or winnings related to bonus funds received from the Company (comp points, bonuses, etc.) if we suspect that you are trying to abuse them.
10.3. The company will take all reasonable measures to exclude, as well as to identify conspiracy and their participants; appropriate measures will be taken against these persons. We are not responsible for any loss or any damage incurred by you or any other player as a result of conspiracy, fraudulent acts or other illegal operations or fraud, and any of our actions in this regard will be committed at our sole discretion.
10.4. If you suspect that a person is conspiring or carrying out fraudulent activities, you should inform us of this by email as soon as possible.
10.5. We may at any time, without prior notice, block your access to the services of the Website and block your account in case we suspect you of fraud or fraudulent activity. In this case, we disclaim our obligation to return or otherwise compensate you the funds in your account. We also reserve the right to inform the relevant authorities about this and you are obliged to cooperate with the Company in investigation of this situation.
10.6. You are prohibited from using the services and / or software for any illegal or fraudulent activity, or for any illegal or fraudulent transaction (including money laundering) in accordance with the laws of the country of your jurisdiction. The company reserves the right at any time to suspend or block your and any other your accounts in the system and withhold the funds. In this case, you refuse any claims against the Company.
11. OTHER PROHIBITED ACTIONS ON THE WEBSITE
11.1. It is forbidden to use an offensive or aggressive manner of communication or image; use profanity, threats, humiliations or violent actions against players and employees of the Website.
11.2. You do not have the right to upload much information to the Website so that it may cause malfunctions of the Website, as well as carry out any actions that may affect the functioning of the website in any form, for example, but not limited to, use and / or the spread of viruses or similar malware. Any mass mailing or "spam" is strictly prohibited. It is forbidden to intervene or distort, delete or otherwise alter any information on the Website.
11.3. You agree to use the Website only for your personal entertainment, and you do not have the right to copy the Website or any part of it, in any form, without first obtaining our written consent.
11.4. You agree not to hack, try to hack and / or gain access, or otherwise to get around our security system. If we suspect that you have tried or are trying to hack, gain access or otherwise get around our security system or software, we will be forced to immediately block your access to the Website and block your account; we also reserve the right to inform the relevant authorities.
11.5. We shall not be liable in any way for any outgoings or losses that you or a third party may suffer as a result of malfunctions of information technology tools caused by attacks, viruses or other technologically harmful materials when using the Website and / or downloading any materials posted on Website, and / or any links located on the Website.
11.6. It is forbidden to sell or transfer accounts between players or to intentionally lose counters for further transfer of counters to another player. Intentional token loss occurs when you specifically lose the game in order to transfer money to another user.
11.7. A selfexclusion made via online chat or personal manager is valid for 30 days from the blocking date.
12. VALIDITY AND CANCELLATION OF THE AGREEMENT
12.1. You can terminate your account at any time by sending us an email.
12.2. Until you receive confirmation of the closure of your account, you are responsible for any activity in your account from the time you send us a letter to the moment your account has been completely deleted by the Company.
12.3. The Company reserves the right to charge a commission or the amount you owe to the Company before closing your account. If your account is deleted, blocked or canceled, the funds that were at the time of closing your account are not refunded and no other funds (for example, bonuses, extra points, etc.) will be deposited to you or cashed out, and further access to your account will be impossible.
12.4. Based on these Terms, if your account is canceled, neither of the parties has any further obligations towards each other.
12.5. The company may block and / or delete your account (including username and password) immediately without prior notice if:
12.5.1. For any reason, we decided to stop providing services in general or specifically for you;
12.5.2. If your account, in any way, is linked to the account that was deleted.
12.5.3. If your account is linked with existing blocked accounts, we can close it, despite of how it was linked with them, and block the credentials on these accounts. Except as provided in the Terms, any balance in your account will be returned to you within a certain period of time at your request, after deducting the amount that you owe to the Company;
12.5.4. You are trying to hack into a system or conspiring;
12.5.5. You are interfering or trying to manipulate the software;
12.5.6. You use your Account for purposes that may be considered illegal under the current law, for example, you are trying to access the Website from a jurisdiction where participation in gambling is not permitted;
12.5.7. You post derogatory or abusive information on the Website;
12.6. If your account remains inactive for a long period of time 6 (six) or more months we can close your account or suspend its operation without notice. In case of such closure of the account, the Terms will be automatically canceled from the effective date of such cancellation.
12.7. We have the right to close your account and cancel the Terms by sending you an electronic notification (or advance notice) to the address indicated in the contact information. In case of any such cancellation from our part, except cases, where such closing and termination of the Terms are consistent with article 10 ("Conspiracy, misleading actions, fraud and criminal activity") or article 17 ("Violation of the Terms") of existing Terms, we will refund the balance of your account. If we cannot contact you, the funds will be transferred to the Company or to the regulatory agency.
13. CHANGES ON THE WEBSITE
We may, at our sole discretion, at any time, make changes or add any service offered on our Website in order to maintain and update the Website.
14. SYSTEM ERRORS
In case of any malfunction in the system or an error in the game (deviation from the normal functioning of the game logic for any reason), the Company will make every effort to improve the situation as soon as possible. We do not accept any responsibility for malfunctions of information technology tools caused by the operation of equipment used by you or other players to access the Website, as well as for malfunctions of your Internet provider or Internet provider of other players.
15. ERRORS OR FAILURES
15.1. When using the services of the Website, certain circumstances may arise when the bet was accepted or the payment was made with errors on the part of the Company (for example, incorrect setting of the conditions for game bets on our part as a result of an obvious error or omission when entering information or as a result of a computer failure or our mistake in calculating the number of your winnings / returns, including incorrect data entry manually or automatically).
15.2. The company reserves the right to limit or cancel any bet.
15.3. If you used the funds that were deposited to your account or were transferred to you by mistake for placing subsequent bets or participating in the game, we can cancel such bets and / or any winnings that you can get using such funds, and if we have already paid you money at such rates or games, then these amounts will be considered transferred to you in trust, and you will need to immediately return them to us upon our request.
15.4. Neither we (including our employees or agents), nor our partners or suppliers are liable for any damage, including loss of winnings, resulting from an error on your or our part.
15.5. The Company and its licensees, distributors, subsidiaries, branches and all employees and directors are not responsible for any loss or damage that may be caused by the interception or misuse of any information transmitted via the Internet.
16. LIMITATION OF OUR LIABILITY
16.1. You agree that the choice to use the services or not, is borne entirely by you, and you do this solely at your own choice, discretion and at your own risk.
16.2. The operation of the Website is carried out in accordance with the Terms described on this Website. We do not give any additional representations or warranties regarding the Website or the services offered on the Website, and hereby exclude our liability (to the extent provided by law) for all implied warranties.
16.3. The Company is not liable for contracts, offenses, negligence, any damage or loss caused, including, but not limited to, loss of data, income, prestige, reputation, as well as for any losses that we cannot currently foresee. The Company is not liable for the content of any of the Internet sites, access to which, can be obtained through the Website.
17. BREACH OF CONDITIONS
17.1. You agree to fully compensate us for any claims, liability, costs or expenses (including legal costs), as well as any other costs that may arise as a result of breach of terms.
17.2. You agree to fully indemnify, protect and defend the interests of the Company, its nonbranded partners and their respective companies, as well as their respective officers, directors, and employees from any claims, requirements, liability, damage, losses, costs and expenses, including legal costs and any other expenses incurred for any reason as a result of:
17.2.2. Breach of the law by you or the rights of third parties;
17.2.3. Use of access to services by any other person using your user identification data, with or without your permission; or
17.2.3. Acceptance of any winnings received in this way.
17.3. In cases where you breach the Terms, we reserve the right, but we do not undertake:
17.3.1. Send you a notification (using your contact details) that you breach the Terms, demanding to stop the violation;
17.3.2. Suspend your Account so that you cannot bet or play games on the Website;
17.3.3. Block your account, with or without prior notice;
17.3.4. Cashout from your Account the amount of payments, bonuses or winnings that you acquired as a result of any serious violation;
17.4. We have the right to cancel your username and your password if you do not comply with any of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The content of the Website is subject to copyright and other property rights owned by the Company or used under license from thirdparty copyright holders. All downloadable or printed materials contained on the Website can only be downloaded to one personal computer and can only be printed for personal and noncommercial use.
18.2. Under no circumstances does the use of the Website grant the user any intellectual property rights (for example, copyrights, knowhow or trademarks) owned by the Company or any other third party.
18.3. Any use or reproduction of a trade name, trademarks, logos or other creative materials displayed on this Website is prohibited.
18.4. You will be solely responsible for any damage, costs or expense incurred due to or concerning any prohibited activities. You must immediately notify the Company as soon as it becomes aware of any of the prohibited activities by any person and provide the Company with the necessary assistance in conducting any investigations that it may implement taking into account the information provided by you in this regard.
19. YOUR PERSONAL INFORMATION
19.2. By submitting information to us, you agree to our right to process your personal data for the purposes described by the site administration in the Terms or conditions of the Website or to comply with legal or regulatory obligations.
19.3. The company's policy is not to disclose any personal information to anyone other than employees who need access to your data to provide you with services.
19.4. We will keep copies of all correspondence received from you (including copies of all emails) in order to accurately register all information received from you.
20. USE OF “COOKIE” FILES ON THE WEBSITE
The company uses “cookies” in order to ensure the functionality of the Website. A cookie is a small text file that is stored on your computer when you visit the Website and allows us to “recognize” you again when you visit our website again. More information on deleting or controlling cookies is available at www.aboutcookies.org . Please note that deleting our cookies or taking measures to prevent them from being stored on your computer in the future may result in the inability to access certain sections or functions of the Website.
21. COMPLAINTS AND NOTICES
21.1. If you want to file a complaint regarding the Website, then first of all, you should, in a reasonably short time, contact the support service regarding your claim.
21.2. In case of any dispute, you agree that the records on the server will act as final evidence in determining the outcome of any claim.
21.3. You acknowledge that the result of the games on the Website is determined by our random number generator, randomly generates events, and you accept the results of all games. If there are any discrepancies between the game results on your computer and the results on our server, the results on our server will be final and binding. If there are discrepancies between the information displayed on your screen and the balance on your account, then the balance available on the Company’s server is considered the balance on your account and this decision should be final and binding. Any amounts from your account will be lost if the result is a human error or a technical malfunction.
The source text of the Terms is written in English, and any interpretation of it should be based on the original English text. If the terms or any documents or notices associated with them are translated into any other language, then the English version takes precedence.
We reserve the right to transfer, assign and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that such an assignment will be on the same terms or terms no less beneficial for you.
24. FORCE MAJEURE CIRCUMSTANCES
24.1. The Company shall not be liable in case of failure to fulfill or delay in the fulfillment of any of our obligations under the Terms that are caused by force majeure circumstances, including natural disasters, wars, civil unrest, interruptions in public communication networks or services, industrial disputes or DDOS attacks and similar Internet attacks that may have adverse effects (Force Majeure).
24.2. For the period of force majeure circumstances, our activity is considered to be suspended, and for a time equal to the period of force majeure circumstances there is a delay in the performance of obligations. We will use all our possible resources to stop the force majeure circumstances or seek a solution by which the Company could fulfill its obligations, despite force majeure.
25.1. If we fail to ensure your strict fulfillment of any of the obligations, or we ourselves cannot use any of the rights or legal assistance measures to which we are entitled, this in no way constitutes a waiver of such rights or measures, and does not relieves you of such obligations.
25.2. None of our refusals to fulfill any of the obligations of the Terms is legally binding if it is not officially signed and has not been transferred to you in writing in accordance with the foregoing.
If any of the Terms becomes invalid, illegal or to any extent invalidated, such a term, condition or provision will be appropriately separated from other terms, conditions and formulations, which will fully retain their legal force, as provided by law. In such cases, the part that is considered invalid or unenforceable shall be changed in accordance with applicable law in order to reflect our initial objectives as accurately as possible.
27. LEGISLATION AND JURISDICTION
These Terms are subject to and construed in accordance with the laws of the Netherlands Antilles and you unconditionally submit to the exclusive (sole) right of the courts of jurisdiction of the Netherlands Antilles to resolve any disputes (including compensation claims and counterclaims) that may arise in connection with the creation, lawfulness, effect, interpretation or action, or legal relations established by the Terms or in any way arising from the Terms.
The website may contain links to other sites that are also outside the control of the Company and not mentioned in the Terms. The company is not responsible for the content of any thirdparty sites, actions or inaction of their owners, nor for the content of thirdparty advertising and sponsorship on these sites. Hyperlinks to other sites are provided for informational purposes only. You use any such links at your own risk.
29. BONUS MONEY INTRODUCTION
You can be rewarded with bonuses or bonus money at the time of registration or already being a player in our casino. At any time, you can refuse to receive all or any individual bonus in our casino by contacting the customer service centeror by writing to our online chat or by yourself through the interface in the player’s profile. It is important you to understand the conditions of each bonus in which you participate. This section contains general rules and conditions for using bonuses in our casino. In addition, each bonus may also have respective rules and conditions that will be provided to you at the time of accepting the bonus offer.
29.1.1. BONUSES ADDONS
All bonuses are based on the following rules. When you receive the bonus:
Please make sure that you carefully read all the terms and conditions regarding bonuses.
Only one bonus can be used within the framework of one special event, until our casino has approved the opposite. Only one bonus can be active in your account at any given time.
29.1.2. YOUR CASH AND BONUS BALANCES
The bonus should be considered as a “free bet”, the bonus cannot be considered as a cash equivalent. No monetary alternative, replacement, transfer for any of the bonuses is allowed, except as described in these rules.
You cannot withdraw funds from the bonus balance. When you deposit your personal funds, they will be added to your “cash balance”. You can withdraw any amounts from your cash balance if there are no active bonus offers at the time of application. If your application for payment is rejected for one reason or another (for example, checking for fraud), the bonus balance will not be restored!
29.1.3. BETS AND CASHOUT WITH ACTIVE BONUS
The funds that you deposited will be used primarily for betting. Only if you no longer have funds in your cash account, subsequent bets will be deducted from the bonus balance. All winnings that you receive with an active bonus will be deposited to the bonus balance, and can only be withdrawn if the conditions for wagering the bonus are met.
Please note that by agreeing to get bonuses from the casino, and having got bonus winnings in the amount exceeding five thousand dollars, we reserve the right to limit such an application to maximum of five thousand dollars in any 7day period.
All cashout depends on the implementation of the rules described above, and upon presentation of all necessary documents proving the identity.
When the bonus wagering is completed, the amount of funds on your bonus balance, which is associated with the active bonus, will be transferred to your cash balance and can be withdrawn at any time.
Please note that if you want to cashout before the execution of the Active Bonus Wagering, you will lose all bonuses and bonus winnings.
Also, take into account that if your bonus balance is “zero” (0) for any of the reasons, the active bonus ceases to be valid and is no longer subject to
29.1.4. BONUS TYPES
Bonuses are presented in two types those which can be withdrawn and those which cannot be withdrawn. Bonuses, which can be withdrawn are those bonuses and bonus winnings that will be transferred to your cash balance immediately after the wagering is completed. Bonuses, which cannot be withdrawn are bonuses the amount of which will not be added to the Money Balance (and the amount of winnings will be) after the wagering is completed.
29.1.5. BONUS WAGERING
Bonus wagering means the amount of bets that you must make before the bonus and bonus winnings are transferred to your cash balance. Bonus wagering will be specified in the rules for each specific bonus and will be presented in the form of a multiplier on the size of the bonus or the amount of the bonus and the Deposit made. Not all bets will be taken into account when wagering. Bets on Blackjack, Arcade (Heads or Better, Dice Twister and others), Video pokers (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo are taken into account at a rate of 5% at wagering. All other slot games are taken into account at 100%, roulette 0%. These indicators may change from time to time, therefore, please consult with the support service in each case to find out the current indicators for calculating bets for a particular game.
The percentage of the bet (indemnity) used to pay off the wagering bonus for different games may vary in different bonuses, but this will be stipulated in the rules for a particular bonus. Please read the rules carefully for each bonus.
29.1.6. SEVERAL BONUSES IN ONE ACCOUNT
Bonuses are applied on a queue basis. If the earlier bonus is “won back” or “canceled” (see the classification and indicators of bonus statuses below), then the next bonus will become “active”.
There are four stages (status) for each bonus:
Active a bonus that you are currently using, but whose wagering has not yet been completed. As long as you have an active bonus, you cannot withdraw bonus funds and / or any winnings.
Pending the second or subsequent bonus in your account that has not yet started. The pending bonus cannot be withdrawn.
Bounced back a bonus for which wagering conditions have been met. The amount of funds on your bonus balance, which is associated with the active bonus, will be transferred to your cash balance and can be withdrawn at any time.
Canceled active or bonus pending, can be canceled and withdrawn from your bonus balance if: a) you have not fulfilled the conditions for wagering b) you have decided to withdraw funds before the wagering has been completed or c) you have breached these terms and conditions.
When the bonus is canceled, your bonus balance becomes zero (0) and is no longer subject to wagering.
It is forbidden to postpone any game rounds, including free spins or bonus games. In case of detection of postponed rounds, the casino reserves the right to block the player’s account and confiscate all funds.
29.1.7. BONUS ABUSE
Our casino reserves the right to view transaction history and logs for any reason and at any time. If during such a viewing, an abuse of the player’s use of bonuses is revealed, the casino has the right to cancel bonuses for this player.
If the casino administration determines that a player is using a bonus or other promotion for the sole purpose of obtaining a positive result using known methods aimed at safely wagering the bonus, then the following actions may apply to such a player as well as such a player will be excluded from the current and all subsequent promotions.
For complete transparency, we give several wellknown examples that we consider unacceptable when wagering bonuses:
A player, who makes many different bets, each of which has a minimum expectation of winning, for the purpose of receiving an increased volume of bets with minimal loss of balance, will be suspected of abuse of bonuses and will be immediately excluded from the current and subsequent bonuses. One of many examples of such a strategy can be a bet on all numbers on a roulette wheel or at the same time a bet on red and black.
The gamer makes high bets to get money on his / her balance quickly and then decreases bets radically (in 2 or more times) in order to wader the bonus with less risks with an increased balance. Such situations will also be subject to verification and may lead to the account closure.
Combinations of the above indicated ways of playing: any player who uses a strategy, during which he first makes large bets in games with a low contribution and then goes into games with a larger contribution and makes lower bets (lower than the average bet in the previous game with a small contribution), will be instantly excluded from the current and subsequent bonuses, and will also be subject to all the measures described below.
Each bet that goes into wagering the bonus must not exceed 20% of the amount of the bonus itself. If the bet is 20% or more, then such a bet will not be set off, and the status of the bonus wagering will be reviewed.
If a player abuses bonuses, the casino has the right to apply measures to such a player, namely: delete, cancel all existing bonuses and bonus winnings; immediately block the player’s account.
Please note that the mobile phone number must be provided upon registration in order to verify your identity. If you can’t get in touch, this may cause a restriction on the use of bonuses, as well as blocking your game account.
In case of any suspicions when checking the game for a welcome no deposit bonus, the Casino Administration reserves the right to ask the client to deposit to the account in the amount of 50% of the winnings. This deposit will be applied to the deposit wager, as well as to any other deposit.
Betting more than 2 EUR at once while having an active bonus can be considered as misuse of bonus offers and can lead to exaction of all wins received in such way.
We reserve the right to change, edit, update the rules and conditions for using bonuses at any time. Players are required to periodically review the terms and conditions.
29.1.8. The administration of the casino may establish restrictions on the maximum amount got when the bonus is activated.
29.1.9. When making a deposit, remember that there may be a certain delay in the receipt of funds to your gaming account. Please consider this information when receiving/wagering your bonus.
29.2. When using an activated bonus, real money from the player's account is used first, and only then bonus funds, unless otherwise specified.